Zuo Modern Refund Policy

⚠️ IMPORTANT: ALL RETURNS MUST BE SENT TO ZUO MODERN’S WAREHOUSE. DO NOT SEND RETURNS TO CAVE SUPPLIES. ANY ITEMS SENT TO CAVE SUPPLIES WILL NOT BE PROCESSED AND CANNOT BE REFUNDED. ⚠️

At Cave Supplies, we want you to be completely satisfied with your Zuo Modern purchase. If you need to return a Zuo Modern item, please review the return policy below.

Return Guidelines

• Returns must be requested within 30 days of delivery date
• All Zuo Modern items must be UNOPENED and in ORIGINAL PACKAGING
• 20% RESTOCKING FEE applies to all returns
• CUSTOMER is responsible for return shipping costs (except for defective items)

How to Return Your Purchase

1. Request Return Authorization
   • Email [email protected] to initiate your Zuo Modern return
   • Include your order number and reason for return
   • We’ll provide you with a RETURN AUTHORIZATION NUMBER
   • Do not ship items without an RA number – returns without RA numbers cannot be processed
2. Packaging Requirements
   • Use original Zuo Modern packaging materials
   • Include all parts and hardware
   • Write RA number clearly on outside of box
   • Keep proof of shipping until return is completed
3. Shipping Information
   • Ship all returns to:
     • ZUO CA Distribution Center
     • ATTN: RMA Department
     • 1815 Navy Drive, BLDG 5 Stockton, CA 95206
   • DO NOT ship returns to Cave Supplies – they will not be processed
   • Customer is responsible for return shipping costs
   • For defective items, Cave Supplies will provide a return shipping label
   • Pack items carefully to prevent damage
   • Returns without RA numbers will not be accepted
4. Refund Process
   • Refunds are processed within 7 business days after return is received
   • Original shipping costs are not refunded
   • 20% RESTOCKING FEE is deducted from refund amount
   • Refund will be issued to original payment method

Important Notes

• Retain all original packaging and materials until you’re certain about keeping your purchase
• We recommend taking photos of items before returning
• Items damaged during return shipping may not be eligible for refund
• Gift recipients must coordinate returns through the original purchaser
• Returns sent without an RA number will not be processed

⚠️ RETURNS SENT TO CAVE SUPPLIES INSTEAD OF ZUO MODERN’S WAREHOUSE WILL NOT BE PROCESSED AND CANNOT BE REFUNDED. ⚠️

Questions about your return? Contact our customer service team at [email protected].