To return an item, email [email protected] within 10 days of delivery. We will send you a return authorization number and the address to ship to. Your refund is issued once the item has been inspected.
⚠️ IMPORTANT: DO NOT SEND RETURNS TO CAVE SUPPLIES. Every return goes to the warehouse address on your return authorization. Items sent to Cave Supplies cannot be processed and cannot be refunded. ⚠️
1. Start your return within 10 days of delivery
Email [email protected] with your order number and the reason for the return.
Damaged or defective items have a much shorter window. Note the damage on the delivery receipt at the time of delivery, then contact us within 48 hours with photos of the item and the packaging.
2. Wait for your return authorization number
We will send you a return authorization (RA) number, the warehouse address to ship to, and the deductions that will be taken from your refund. Do not ship anything before you have an RA number. A return that arrives without one cannot be identified, cannot be processed and cannot be refunded.
3. Pack the item and ship it
- Use the original packaging and the original packing materials
- Include every part, fitting and piece of hardware
- The item must be in like new, resellable condition, with no marks, stains or pet hair
- Write the RA number clearly on the outside of the box
- Ship to the address on your return authorization, not to Cave Supplies
- Keep your proof of shipment until the refund is complete
4. What it costs to return an item
- Restocking fee of 25% of the item price, on every return that is not defective
- Repackaging fee of 25% if the original packaging is missing or unusable. Keeping the box is the best way to avoid it.
- Card processing charge of 2.5%, deducted from the refund
- Return shipping, which you pay unless the item is defective or arrived damaged, in which case we cover it
- Original delivery charges, which are not refundable
Your return authorization confirms the exact deductions before you ship anything.
5. Your refund
The item is inspected when it arrives. Once it passes inspection we refund your original payment method, less the deductions above. Allow up to 10 business days after inspection for it to appear on your statement.
6. Items we cannot take back
- Anything shipped without a return authorization number
- Items personalized to your specification, including custom logos, names and team artwork
- Products that have been assembled, or assembled and taken apart again
- Items that are not in original condition, or that are missing parts or packaging
- Mattresses, unless they are structurally defective, which has to be reported within 12 hours of delivery
- Gift cards
7. Damaged or defective on arrival
Inspect your order at delivery. If anything is damaged, note it on the delivery receipt before the driver leaves, then email [email protected] within 48 hours with your order number, photos of the damage, photos of the packaging and a description of the problem. We arrange the return at our cost and there is no restocking fee on a defective item.
8. Warranties
Warranty terms are set by the manufacturer and differ from product to product, running from one year to five years depending on the item. A warranty claim is separate from a return, and no restocking fee applies to one. Email [email protected] with your order number and we will confirm the terms that cover your product and handle the claim for you.
⚠️ SHIP ONLY TO THE WAREHOUSE ADDRESS ON YOUR RETURN AUTHORIZATION. ANY RETURN SENT TO CAVE SUPPLIES WILL NOT BE PROCESSED AND CANNOT BE REFUNDED. ⚠️
Contact us at [email protected] with any question about a return.