Return and Refund Policy

We offer a 30-day return window for all products. Returns are subject to the following conditions:

1. Return Eligibility Requirements:

• Item must be in original condition
• Original packaging must be intact
• All tags and accessories must be included
• Proof of purchase is required
• Return must be initiated within 30 days of delivery

2. Return Process:

1. Email returns@cavesupplies.com to request a return
2. Receive return authorization and shipping instructions
3. Package item securely in original packaging
4. Ship using provided instructions
5. Refund will be processed after inspection

3. Important Information:

• A 20% restocking fee applies to all returns
• Return shipping methods vary by product size and category
• Returns shipped without prior authorization will not be accepted
• All returns are subject to inspection
• Refunds are processed within 10 business days after inspection
• Original shipping charges are not refundable

4. Non-Returnable Items:

• Custom or personalized orders
• Sale items
• Gift cards
• Items not in original condition or packaging

5. Damages and Defects:

Contact returns@cavesupplies.com immediately if your item arrives damaged or defective. Please include:

• Order number
• Photos of damage
• Description of the issue

Manufacturer-Specific Information:

We partner with several premium furniture manufacturers, each with specific quality and return requirements. Additional requirements may apply based on manufacturer specifications. For detailed information, please contact our customer service team at returns@cavesupplies.com prior to initiating a return.

For all return inquiries, contact returns@cavesupplies.com