⚠️ IMPORTANT: ALL RETURNS MUST BE SENT TO ONE OF FAST FURNISHINGS’S WAREHOUSES. DO NOT SEND RETURNS TO CAVE SUPPLIES. ANY ITEMS SENT TO CAVE SUPPLIES WILL NOT BE PROCESSED AND CANNOT BE REFUNDED. ⚠️
At Cave Supplies, we want you to be completely satisfied with your Fast Furnishings purchase. If you need to return a Fast Furnishings item, please review the return policy below.
Return Guidelines
- Returns must be requested within 30 days of delivery date
- All returns must be in ORIGINAL PACKAGING and LIKE-NEW CONDITION
- 20% RESTOCKING FEE applies to all returns unless defective
- Free return shipping for damaged, defective, or incorrect items
- CUSTOMER responsible for return shipping on all other returns
- Original free shipping promotion does not apply to returns
- Mattresses are NOT returnable if opened or taken out of their plastic wrapping
How to Return Your Purchase
- Request Return Authorization
- Email returns@cavesuppplies.com to initiate your Fast Furnishings return
- Include your order number and reason for return
- We’ll provide you with a RETURN AUTHORIZATION NUMBER
- Do not ship items without an RA number – returns without RA numbers cannot be processed
- Damaged or Defective Items
- REFUSE delivery if damage is visible upon arrival
- REPORT concealed damage immediately upon discovery
- Include detailed description and PHOTOS of damage
- Email documentation to returns@cavesuppplies.com
- Choose between full refund or free replacement
- Shipping Information
- Return shipping ADDRESS WILL BE PROVIDED with your RMA number, as Fast Furnishings operates multiple warehouse locations
- DO NOT ship returns to Cave Supplies – they will not be processed
- Cave Supplies will arrange free return shipping for damaged/defective items
- Customer is responsible for return shipping costs in all other cases
- Pack items carefully to prevent damage
- Returns without RA numbers will not be accepted
- Refund Process
- Refunds processed after return inspection
- Full refund for damaged/defective items
- 20% restocking fee applies to non-defective returns
- Return shipping costs deducted for non-defective returns
- Refund issued to original payment method
- Allow 5 business days for refund to appear
Important Notes
- Must inspect all items upon delivery
- Document any damage before accepting delivery
- Claims for defects/damage must be reported immediately
- Items showing abuse or misuse will not be accepted
- Gift recipients must coordinate returns through the original purchaser
- Returns without an RMA number will not be processed
- Large items shipped via curbside delivery – customer responsible for bringing inside
⚠️ RETURNS SENT TO CAVE SUPPLIES INSTEAD OF ONE OF FAST FURNISHING’S WAREHOUSES WILL NOT BE PROCESSED AND CANNOT BE REFUNDED. ⚠️
Questions about your return? Contact our customer service team at returns@cavesuppplies.com.
