Costway Refund Policy

⚠️ IMPORTANT: ALL RETURNS MUST BE SENT TO ONE OF COSTWAY’S WAREHOUSES. DO NOT SEND RETURNS TO CAVE SUPPLIES. ANY ITEMS SENT TO CAVE SUPPLIES WILL NOT BE PROCESSED AND CANNOT BE REFUNDED. ⚠️

At Cave Supplies, we want you to be completely satisfied with your Costway purchase. If you need to return a Costway item, please review the return policy below.

Return Guidelines

• Returns must be requested within 30 days of delivery date
• All returns must be in BRAND NEW CONDITION with ORIGINAL PACKAGING and tags
• 20% RESTOCKING FEE applies to all returns unless defective
• Returns without original packaging will incur a $45 REPACKAGING FEE per item
• All accessories from original shipment must be included
• CUSTOMER is responsible for return shipping costs (except for defective items)
• Delivery charges are NOT refundable

How to Return Your Purchase

1. Request Return Authorization
   • Email returns@cavesuppplies.com to initiate your Costway return
   • Include your order number and reason for return
   • We’ll provide you with a RETURN AUTHORIZATION NUMBER
   • Do not ship items without an RA number – returns without RA numbers cannot be processed
2. Packaging Requirements
   • Use original Costway packaging materials
   • Include all parts and accessories
   • Write RA number clearly on outside of box
   • Keep proof of shipping until return is completed
   • Items must be in brand new condition (no visible use)
3. Shipping Information
   • Return shipping ADDRESS WILL BE PROVIDED with your RMA number
   • DO NOT ship returns to Cave Supplies – they will not be processed
   • Customer is responsible for return shipping costs
   • For defective items, Cave Supplies will provide return instructions
   • Pack items carefully to prevent damage
   • Returns without RA numbers will not be accepted
4. Refund Process
   • 20% restocking fee applies to non-defective returns
   • Refunds are processed within 7 business days after inspection
   • Original shipping and delivery costs are not refunded
   • Refund will be issued to original payment method
   • Allow up to 10 business days for refund to appear on your card

Non-Returnable Items

• Sale items
• Customized items
• Offline purchases (items not listed on our website)
• Products marked as “Non-returnable”
• Bundled discounts (unless entire set is returned)
• Assembled or disassembled products
• Any item beyond 30 days from delivery date

Important Notes

• 20% RESTOCKING FEE applies to all returns unless defective
• Must inspect all items upon delivery
• Any damages MUST be noted on delivery manifest/bill of lading
• Claims for defects/damage must be filed within 48 hours of receipt
• Do not refuse delivery without authorization
• Items showing abuse or misuse will not be accepted
• Gift recipients must coordinate returns through the original purchaser
• Returns sent without an RMA number will not be processed
• Unauthorized repairs will not be covered

⚠️ RETURNS SENT TO CAVE SUPPLIES INSTEAD OF ONE OF COSTWAY‘S WAREHOUSE WILL NOT BE PROCESSED AND CANNOT BE REFUNDED. ⚠️

Questions about your return? Contact our customer service team at returns@cavesuppplies.com.