frequently asked questions

• What is your return policy?

  We offer a 30-day return policy. You have 30 days after receiving your item to request a return. The item must be in the same condition as received, unworn or unused, with tags, and in its original packaging. You’ll need the receipt or proof of purchase.

• How do I start a return?

  To start a return, contact us at [email protected]. If your return is accepted, we’ll send you a return shipping label and instructions.

• Do you offer exchanges?

  The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

• What is your refund process?

  Once we’ve received and inspected your return, we’ll notify you if the refund is approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

• What are your shipping policies?

  We offer complimentary shipping across the United States. Order processing typically takes 1-3 business days, and delivery is expected within 10-20 business days, though many receive items sooner.

• How can I track my order?

  We provide tracking details as soon as your order is dispatched. Please note that occasional delays may occur due to external factors.

• What if my order is lost or significantly delayed?

  All shipments are insured. If your order is lost or significantly delayed, please contact [email protected], and we’ll work to resolve the issue promptly.

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